Use code 'PETNATURALS' for 10% off your first order

Delivery Information

DELIVERY INFORMATION including how to make your raw pet foods delivery free

 Shipping is FREE when your order totals $80 or more. Orders below $80 will be charged a fee which will be calculated at check out.

 At this stage, we only deliver our products within the Mapped Auckland Area. Rural delivery addresses will involve an additional fee of $5.00. We are unable to deliver frozen goods to rural addresses, but can deliver non-perishable products.

  1. Hand Deliveries
    Cost: Flat rate of $5.00 per delivery.

    Area 1: Orewa, Silverdale & Whangaparaoa Areas
    Scheduled Delivery Time:  Every Wednesday 6:00pm - 9:00pm.
    Orders must be in by 5:00pm Monday for Wednesday delivery.

    Area 2:   North Shore areas
    Scheduled Delivery Time: Every Thursday 6:00pm - 9:00pm
    Orders must be in by 5:00pm Tuesday for Thursday delivery.

Fee for requests outside of the scheduled delivery time will be $9.90.

If you have ordered frozen goods, we suggest you be home for the delivery as they need to be put straight into the freezer. If you can't be home, we will leave the frozen products in a polystyrene box with ice packs at no extra charge to help to keep the products frozen. Please return the polystyrene box when we do the next delivery so that it can be reused.

Any urgent orders please email us at to discuss the options.

  1. Overnight Deliveries
    For other Auckland areas, we will use Fastway Couriers to carry out next day delivery. You will be notified once your order is shipped and again when it has been delivered.

    Orders placed Mon - Thurs by 12 noon  will be delivered next day.

    Orders placed Fri - Sun will be delivered the following Tuesday.

    Areas we currently deliver to are marked in pink on map below.


    Cost: $9.90 per box up to 25 kg

We use Chilltainer and ice packs for our deliveries of frozen goods. Chilltainer is environmentally friendly and made from sustainable paper sources, easy to flatten, reuse and repack. 

  1. Pick up
    With Prior arrangement, you can pick up your order from Pet Naturals Orewa shop.  Our address: 292 Hibiscus Coast Highway, Orewa. Phone: 09-427 8122.                                                                                        
  1. Purely Pet Product Range
    Purely Pet products  can ONLY be picked up at Pet Naturals Shop. Our shop is located at 3/292 Hibiscus Coast Hwy, Orewa, Auckland. Arrange a pick up time by calling us on 09- 427 8122. We hope to be able to deliver this product range in the future.